Privacy Policy
The Wilburton Inn
Effective Date:** November 18, 2025
Last Updated:** November 18, 2025
Our Commitment to Your Privacy
The Wilburton ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or interact with our services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide Directly
When you interact with The Wilburton, we may collect the following types of personal information:
Reservation Information
- Full name
- Email address
- Phone number
- Mailing address
- Payment card information (processed securely through our booking system)
- Special requests or preferences (dietary restrictions, accessibility needs, celebration details)
- Guest count and composition
Inquiry and Communication Information
- Contact details submitted through inquiry forms
- Event planning details (wedding, retreat, or reunion information)
- Communication preferences
- Correspondence with our team via email or phone
Newsletter Subscription
- Email address
- Name (optional)
- Communication preferences
Account Information
- Login credentials for guest portal
- Reservation history
- Saved preferences
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity:
Usage Data
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
- Click patterns and navigation paths
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience and gather information about visitors and visits to our website. See our "Cookies and Tracking Technologies" section below for more details.
How We Use Your Information
We use the information we collect for the following purposes:
Reservation Management
- Process and confirm your reservations
- Communicate reservation details, confirmations, and reminders
- Coordinate special requests and accommodations
- Process payments securely
- Provide customer service and support
Event Planning and Coordination
- Respond to event inquiries (weddings, retreats, reunions)
- Provide venue information and availability
- Coordinate with our events team
- Customize proposals and packages
Communication
- Send booking confirmations and updates
- Respond to inquiries and requests
- Provide customer support
- Send newsletters and promotional offers (with your consent)
- Share information about seasonal packages, events, and property updates
Website Improvement
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Troubleshoot technical issues
- Optimize content and design
Legal and Safety
- Comply with legal obligations
- Protect against fraud and unauthorized transactions
- Enforce our terms and conditions
- Resolve disputes
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
Booking and Payment Processing
- ResNexus (reservation management system)
- Payment card processors (for secure payment transactions)
Website and Technology Services
- Website hosting provider
- Email service provider (for newsletters and communications)
- Analytics services (Google Analytics)
Event and Guest Services
- Catering partners (for events and celebrations)
- Preferred vendor partners (photographers, florists, etc., only with your consent)
These service providers are contractually obligated to use your information only for the purposes we specify and to protect your data.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Court orders or legal process
- Requests from government authorities
- Protection of our rights, property, or safety
- Investigation of potential fraud or security issues
Business Transfers
If The Wilburton is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
With Your Consent
We may share your information for other purposes with your explicit consent.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and capture certain information about your visit.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, including:
- Session management
- Security features
- Booking system functionality
Analytics Cookies
Help us understand how visitors use our website:
- Google Analytics (tracks page views, session duration, bounce rates)
- Traffic source analysis
- User behavior patterns
Functionality Cookies
Enhance your experience by remembering:
- Your preferences
- Previous searches
- Language settings
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block all cookies
- Receive notifications when cookies are set
Please note that disabling cookies may affect website functionality and your ability to make reservations online.
To manage cookies:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Options > Privacy & Security
- Safari: Preferences > Privacy
- Edge: Settings > Cookies and Site Permissions
Third-Party Services
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
You can opt out of Google Analytics by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).
Social Media
Our website may include social media features (Facebook, Instagram, etc.). These features may collect your IP address and set cookies. Social media features are governed by the privacy policies of the respective platforms.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security updates and patches
- Access controls and authentication
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Retention Periods:
- Reservation data: Retained for 7 years for tax and legal compliance
- Inquiry data: Retained for 2 years or until request is fulfilled
- Marketing communications: Retained until you unsubscribe
- Website analytics: Aggregated data retained indefinitely; individual data retained for 26 months (Google Analytics default)
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal information, subject to legal retention requirements.
Right to Restrict Processing
Request that we limit how we use your information.
Right to Data Portability
Request a copy of your information in a structured, commonly used format.
Right to Object
Object to our processing of your information for marketing purposes.
Right to Withdraw Consent
Withdraw consent for data processing at any time (does not affect the lawfulness of processing before withdrawal).
To Exercise Your Rights:**
Contact us at:
- Email: [info@wilburtoninn.com or general email]
- Phone: (802) 362-2500
- Mail: The Wilburton, 257 Wilburton Drive, Manchester, VT 05254
We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know
You have the right to request information about:
- Categories of personal information collected
- Sources of personal information
- Business purposes for collection
- Categories of third parties with whom information is shared
- Specific pieces of personal information collected
Right to Delete
Request deletion of personal information, subject to certain exceptions.
Right to Opt-Out
Opt out of the sale of personal information (Note: We do not sell personal information).
Right to Non-Discrimination
You have the right to not receive discriminatory treatment for exercising your privacy rights.
To Submit a Request:
- Call: (802) 362-2500
- Email: [designated email]
We will verify your identity before processing your request.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing
We process your personal information based on:
- Contract performance (processing reservations)
- Legitimate interests (improving our services, marketing)
- Legal obligations (tax and legal compliance)
- Your consent (newsletters, marketing communications)
International Data Transfers
Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.
Data Protection Officer
For GDPR-related inquiries, contact: [designated contact]
Marketing Communications
Email Marketing
If you subscribe to our newsletter or promotional emails, we will send you:
- Seasonal packages and special offers
- Property updates and news
- Event highlights and inspiration
- Vermont travel guides and tips
Opting Out
You can unsubscribe from marketing emails at any time by:
- Clicking the "unsubscribe" link in any email
- Contacting us at (802) 362-2500
- Emailing [email address]
Please note that opting out of marketing communications will not affect transactional emails related to your reservations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes:
- Updated "Last Updated" date at the top of this policy
- Prominent notice on our website for material changes
- Email notification for significant changes (if you have an active reservation or newsletter subscription)
We encourage you to review this Privacy Policy periodically.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
The Wilburton
257 Wilburton Drive
Manchester, VT 05254
Phone:(802) 362-2500
Email: [info@wilburtoninn.com]
Additional Resources
For more information about online privacy and your rights, visit:
- Federal Trade Commission: [www.ftc.gov/privacy](http://www.ftc.gov/privacy)
- Electronic Privacy Information Center: [www.epic.org](http://www.epic.org)
- California Attorney General: [oag.ca.gov/privacy](http://oag.ca.gov/privacy)
Thank you for trusting The Wilburton with your personal information. We are committed to protecting your privacy while providing exceptional hospitality on our historic Vermont estate.
Last Updated: November 18, 2025
Effective Date: November 18, 2025
Legal Disclaimer
This Privacy Policy should be reviewed by legal counsel to ensure compliance with all applicable federal, state, and local laws, including but not limited to:
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR)
- Vermont Consumer Privacy Law
- Other applicable privacy regulations
The Wilburton reserves the right to modify this policy at any time in accordance with legal requirements and business practices.
